Refund policy

We accept return or refund requests for items that arrive damaged, defective, or incorrect. We do not accept change-of-mind returns, including items ordered by mistake, except where required by applicable law.

Report an issue

Contact roveliq@roveliqshop.com within 30 days of delivery with your order number, a description of the issue, and clear photos or video where possible.

Resolution

After reviewing your request, we will arrange an appropriate replacement, full refund, or partial refund depending on the issue. Any partial refund offered will require your agreement.

Returns

Contact us before returning any item. If a return is required for an approved claim, we will provide instructions and cover the necessary return shipping. Do not send items to the address printed on the package.

Refunds

Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Cancellations

Contact us as soon as possible to request cancellation. We can cancel and refund an order if warehouse processing has not begun. Once processing begins, cancellation is not guaranteed.

This policy does not limit your rights under applicable consumer protection laws.